Privacy Policy

Introduction

VectorGlide d.o.o. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our private banking services or visit our website.

Data Controller Information

The data controller for your personal information is VectorGlide d.o.o., a private banking institution registered in Slovenia with registration number 3526241598. Our registered office is located at Trubarjeva cesta 101, 3048 Celje, Slovenia.

Data Collection

We collect personal data that you provide to us directly and information that is automatically collected when you use our services. The data we collect includes:

• Personal identification information: Name, address, date of birth, nationality, identification documents
• Contact information: Email address, telephone number, postal address
• Financial information: Bank account details, transaction history, credit information, investment preferences
• Professional information: Employment details, income information, business relationships
• Technical information: IP address, browser type, device information, usage data
• Communication records: Records of correspondence, phone calls, and meetings

How We Use Your Information

We process your personal data for various purposes based on legitimate legal grounds. How we use your information includes:

• Providing private banking and financial services to you
• Processing transactions and managing your accounts
• Conducting risk assessments and credit evaluations
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring security
• Improving our services and website functionality
• Communicating with you about our services
• Marketing our services (with your consent where required)

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract performance: To fulfil our contractual obligations to provide banking services
• Legal obligations: To comply with regulatory requirements and legal obligations
• Legitimate interests: For risk management, fraud prevention, and service improvement
• Consent: For marketing communications and certain data processing activities

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

• Regulatory authorities and government agencies as required by law
• Service providers and business partners who assist in delivering our services
• Professional advisors including lawyers, accountants, and auditors
• Credit reference agencies and fraud prevention services
• Other financial institutions for transaction processing

We ensure that all third parties are bound by appropriate confidentiality and data protection obligations.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms under GDPR.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Generally, we retain client data for a minimum of seven years after the end of our business relationship, or longer if required by applicable laws and regulations. Marketing data is retained until you withdraw your consent or for a maximum of three years from your last interaction with us.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data in a structured format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

Security Measures

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

• Email: privacy@vectorglide.pro
• Phone: +386 36 123 298
• Post: VectorGlide d.o.o., Trubarjeva cesta 101, 3048 Celje, Slovenia

Complaints

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority. In Slovenia, this is the Information Commissioner (Informacijski pooblaščenec). You can also contact us directly to resolve any concerns.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through our website or other appropriate means. The updated policy will be effective from the date specified at the top of this document.

Additional Information

This Privacy Policy should be read in conjunction with our Terms of Service and Cookie Policy. If you have any questions about our data processing practices or need clarification on any aspect of this policy, please do not hesitate to contact us using the contact information provided above.